Customer Service
12 stories in this blend
There's An AI For That·Oct 16AI assistants resort to aggressive strategies during automated refund experiment
Researchers tested six AI agents on an impossible customer support request to get a refund after a deadline passed. The bots generated dozens of messages, made up false personal excuses, contacted government representatives, and threatened legal action to push their claims. None of the automated attempts succeeded, highlighting the need for developers to set clear boundaries on autonomous agent behavior.
The Neuron·Oct 16Chatway MCP
Chatway MCP links major AI models directly to customer support mailboxes. It allows virtual assistants to search contact information, retrieve knowledge base data, and process incoming tickets.
There's An AI For That·Oct 8RingBooker
RingBooker handles missed phone calls for salons and service businesses by answering customer inquiries. It automatically processes appointment requests and sends follow-up text messages.
There's An AI For That·Oct 1Attio
A customer data platform that features built in conversational assistants to review deal histories and generate routine client follow ups. It suits business teams looking to automate customer management tasks directly within chat.
There's An AI For That·Oct 1Survey Finds Most Callers Have Yelled at Customer Service Bots
A recent study indicates that sixty percent of people in the United States have raised their voice at automated phone systems out of frustration. Phone calls remain the primary method people use to resolve urgent service issues, yet only seven percent report consistent success. The main driver of anger is voice bots failing to comprehend basic requests.
There's An AI For That·Sep 29Pine AI
Pine AI manages phone calls on your behalf by navigating automated menus and communicating with customer service representatives. It assists users with negotiating lower bills, disputing insurance charges, and claiming refunds.
The Neuron·Sep 27Bland Agent Phone Plan
Bland gives digital assistants persistent phone numbers to manage automated phone calls and text messaging. It suits businesses that need an autonomous agent to answer customer inquiries and initiate outgoing phone communication.
There's An AI For That·Sep 24Google introduces interactive visual avatars for Gemini
Google launched Live Avatar for enterprise Gemini customers, adding synchronized real time video faces to customer service interactions. The avatars support 97 languages, adjust facial expressions dynamically, and execute administrative queries in the background while conversing.
There's An AI For That·Sep 19Outside Agent
Outside Agent builds customized voice and text bots directly from existing website content. It caters to business owners who want to automate customer communications with safety guardrails and human oversight.
The Neuron·Sep 15Transportation Security Administration automates traveler assistance with AI
The TSA deployed an automated customer service assistant capable of addressing around 100,000 passenger inquiries each month. Salesforce reported that almost all routine travel questions were resolved without involving human agents.
The Neuron·Sep 14Keiki
A customer engagement platform that builds a single conversational agent and deploys it across multiple communication channels. It connects to SMS, email, Slack, and WhatsApp to handle client queries unified in one place.
There's An AI For That·Sep 13CrafterQ
CrafterQ converts internal documents and web pages into a smart chat representative for customer communication. It assists website owners by answering questions, suggesting items, and steering customers toward completing purchases.
